Your admissions team.
Reinforced by tomorrow.
Experienced, background-checked admissions professionals embedded in your intake department. No hiring risk. Flat hourly rate. Deployed in 24 hours.
Average deployment
24hrs
from first call to embedded support
What We Do
We don't replace your admissions team. We reinforce it.
IntakeOps provides behavioral-health trained admissions professionals who operate as an embedded extension of your team. They answer calls, verify benefits, and close admits — starting within 24 hours of your first call. In parallel, we help you build intake systems that convert more inquiries into admitted patients.
Core Capabilities
Six ways we strengthen your intake.
01
Embedded Admissions Reps
Background-checked professionals ready to take calls, verify benefits, and close admits from day one.
02
Workflow Optimization
Streamline every step from first inquiry to bed assignment. Eliminate bottlenecks that cost you admits.
03
Conversion Strategy
Data-driven approaches that turn more inquiries into admitted patients. Know exactly where you lose them.
04
KPI & Reporting
Frameworks that surface where calls drop and conversions stall. No guesswork, just numbers.
05
CRM & Call Systems
We seamlessly integrate into your existing call systems—zero training, zero headache.
06
Team Structure
Right-size your admissions department for your census targets. Staff smart, not heavy.
The Process
Three steps. One phone call to start.
You Call
Tell us what your admissions department needs. 15-minute scoping call.
We Deploy
A trained admissions professional is embedded in your team within 24 hours.
Beds Fill
More inquiries answered. More benefits verified. More patients admitted.
You Call
Tell us what your admissions department needs. 15-minute scoping call.
We Deploy
A trained admissions professional is embedded in your team within 24 hours.
Beds Fill
More inquiries answered. More benefits verified. More patients admitted.
Built For
If your phones are ringing and beds aren't filling, we should talk.
IntakeOps serves treatment centers and behavioral health operators who need admissions firepower — fast.
Inquiry Surges
Marketing working but intake can't keep up
Understaffed Teams
Can't hire fast enough for the volume
New Facility Launches
Opening doors and need intake from day one
Growth-Stage Platforms
Scaling beyond what your current team can handle
What Operators Say
“They had someone on our phones by Tuesday. Our admit rate went up 34% in the first month.”
— Placeholder Name, Clinical Director
24hr
Avg. Deployment
34%
Admit Rate Increase
150+
Facilities Supported
Meet the Founder
Jim Malcom
CEO, Intake Ops
Jim Malcom is the CEO of Intake Ops, a nationwide admissions operations firm built for behavioral health treatment centers that need immediate support converting inbound calls into admits.
With over 13 years in behavioral health, Jim has placed admissions with 100+ treatment centers, generating hundreds of millions in revenue by fixing what many centers get wrong—admissions execution.
Known as “the call center guy,” Jim specializes in scaling admissions performance, particularly from expensive paid media like Google Ads, where missed calls and poor handling destroy ROI.
Intake Ops provides expert admissions professionals who can step in immediately to answer calls, qualify patients, complete assessments, and drive full admits—all while integrating seamlessly with internal teams.
“If you control the call, every Admission is the same. No assessment, no value. No value, no admit.”
Get Started
Stop losing admits to slow intake.
One call. Trained support embedded in your team by tomorrow. Or leave your details and we'll reach out.